Common Headset Questions
What advantages do noise-canceling headsets with a microphone offer in a call center?
Noise-canceling headsets help reduce the commotion that can happen in a call center so customers can hear the agent more clearly. A noise-canceling microphone focuses on the agent's voice and reduces background noise, helping make conversations clearer and easier on both sides of the call.
What are the key features to consider when searching for the best call center headset?
When choosing a call center headset, look for strong audio quality, a noise-canceling microphone, all-day comfort, durability, and compatibility with your phone or softphone system. The best choice also depends on whether your agents need a desk-phone, USB, Bluetooth, or DECT wireless connection.
Will these work with my softphone?
Our call center headsets are compatible with over 99% of softphones on the market, including Five9, RingCentral, Talkdesk, 8x8, Avaya, Cisco, Zoom, and Microsoft Teams. If you're unsure what works with your setup, our Headset Advisors can help match the right headset to your system. You can also read our guide to headsets for softphones.
Noise-canceling headsets help reduce the commotion that can happen in a call center so customers can hear the agent more clearly. A noise-canceling microphone focuses on the agent's voice and reduces background noise, helping make conversations clearer and easier on both sides of the call.
When choosing a call center headset, look for strong audio quality, a noise-canceling microphone, all-day comfort, durability, and compatibility with your phone or softphone system. The best choice also depends on whether your agents need a desk-phone, USB, Bluetooth, or DECT wireless connection.
Will these work with my softphone?
Our call center headsets are compatible with over 99% of softphones on the market, including Five9, RingCentral, Talkdesk, 8x8, Avaya, Cisco, Zoom, and Microsoft Teams. If you're unsure what works with your setup, our Headset Advisors can help match the right headset to your system. You can also read our guide to headsets for softphones.
Our call center headsets are compatible with over 99% of softphones on the market, including Five9, RingCentral, Talkdesk, 8x8, Avaya, Cisco, Zoom, and Microsoft Teams. If you're unsure what works with your setup, our Headset Advisors can help match the right headset to your system. You can also read our guide to headsets for softphones.
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